Regulatory information

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Regulatory information


Our structure
JSP Law is the trading name of JSP Law Limited (a limited company no: 726473).

JSP Law provides criminal defence services funded mainly through legal aid although we are also able to provide services for privately paying clients.

The firm’s Directors are:
Matthew Bliss, Finbarr Cuneen, Vinod Jumnoodoo, Patrick O’Reilly, Vinesh Patel, Tim Scarisbrick

Our regulator
We are an England & Wales law firm authorised by and regulated by the Solicitors Regulation Authority (SRA number 541515). All SRA regulated businesses are subject to rules and principles of professional conduct. The link www.sra.org.uk/handbook will enable you to access the SRA code of conduct by which the firm and its employees have to abide. Where the code is not available on line, the following link provides contact information for the SRA which should provide details upon request.

England & Wales – www.sra.org.uk

Our VAT number is 105724242

Our Offices
Our head office and principal place of business is at 1 Victoria Street, St Albans AL1 3JG.

We also have offices at Leighton Buzzard and Stevenage. See our contacts section for further details.

Complaints
We are committed to providing high quality legal advice and client care. If you are unhappy about any aspect of the service you have received or about the bill, please contact speak to the person who has been handling your case or their supervisor (the details of which are in the initial client care letter that you received) and they will endeavour to sort out any problem that you have.

If you would prefer to contact the complaints Director Mr. Jumnoodoo his email address is vinod@jsplaw.co.uk or you can write to him at the Leighton Buzzard office. In the alternative you can telephone him on

We have a procedure in place which details how we handle complaints. Please request a copy from Mr Jumnoodoo. We have eight weeks to consider your complaint but will try to deal with it in a shorter period of time.

If we do not deal with it within this time frame or once the complaints process is completed you may complain to the Legal Ombudsman (www.legalombudsman.gov.uk). Furthermore, once we have dealt with your complaint you can ask the Legal Ombudsman to consider it. Normally, you will need to bring a complaint to the Legal Ombudsman within 12 months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period, within three years of when you should reasonably have been aware of it).

Alternative dispute resolution
Reg 19(1) Alternative Dispute Resolution for Consumer Disputes 2015

Legal service providers can also offer an alternative complaints mechanism if a complaint cannot be settled. In which case we will provide the name and address of an ADR approved body competent to deal with the complaint and advise as to whether we intend to use that body.

On line dispute resolution
Regulation (EU) No 524/2013 Online Dispute Resolution for Consumer Disputes

As an “on  line trader” sending and receiving contracts from clients/consumers, please be aware that there in an online ODR platform (http://ec.europa.eu/odr).

If you wish to contact us directly about an on-line complaint then the relevant address in vinod@jsplaw.co.uk

Our insurers
Travelers Insurance Co Ltd
61-63 London Road, Redhill RH1 1NA
Policy No UC SOL 3867679

Jurisdiction
The law of England & Wales will be invoked in the event of any dispute arising as a result of the content posted on the JSP Law web site.

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