Regulatory Information

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Regulatory information


Our structure
JSP Law is the trading name of JSP Law Limited (a limited company no: 726473).

JSP Law provides criminal defence services funded mainly through legal aid although we are also able to provide services for privately paying clients.

The firm’s Directors are:
Matthew Bliss, Finbarr Cuneen, Vinod Jumnoodoo, Patrick O’Reilly, Vinesh Patel, Tim Scarisbrick

Our regulator
We are an England & Wales law firm authorised by and regulated by the Solicitors Regulation Authority (SRA number 541515). All SRA regulated businesses are subject to rules and principles of professional conduct. The link www.sra.org.uk/handbook will enable you to access the SRA code of conduct by which the firm and its employees have to abide. Where the code is not available on line, the following link provides contact information for the SRA which should provide details upon request.

England & Wales – www.sra.org.uk

Our VAT number is 105724242

Our Offices
Our head office and principal place of business is at 1 Victoria Street, St Albans AL1 3JG.

We also have offices at Leighton Buzzard and Stevenage. See our contacts section for further details.

Complaints

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage. If you would like to make a formal complaint, then you can read our full complaints procedure here.  Making a complaint will not affect how we handle your case.

The Solicitors Regulation Authority can help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

What do to if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

and

  • No more than six years from the date of act/omission; or
  • No more than three years from when you should reasonably have known there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them.

Contact details

Visit: www.legalombudsman.org.uk

Call: 0300 555 0333 between 9am to 5pm.

Email: enquiries@legalombudsman.org.uk

Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

Alternative dispute resolution
Reg 19(1) Alternative Dispute Resolution for Consumer Disputes 2015

Legal service providers can also offer an alternative complaints mechanism if a complaint cannot be settled. In which case we will provide the name and address of an ADR approved body competent to deal with the complaint and advise as to whether we intend to use that body.

On line dispute resolution
Regulation (EU) No 524/2013 Online Dispute Resolution for Consumer Disputes

As an “on  line trader” sending and receiving contracts from clients/consumers, please be aware that there in an online ODR platform (http://ec.europa.eu/odr).

If you wish to contact us directly about an on-line complaint then the relevant address in vinod@jsplaw.co.uk

Our insurers
Travelers Insurance Co Ltd
61-63 London Road, Redhill RH1 1NA
Policy No UC SOL 3867679

Jurisdiction
The law of England & Wales will be invoked in the event of any dispute arising as a result of the content posted on the JSP Law web site.

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